Software End User License Agreement

IMPORTANT NOTICE: Prior to download, installation, copy or use please read the below terms of the product application.
BY DOWNLOAD, INSTALLATION, COPY OR USE OF THE PRODUCT YOU EXPRESS YOUR CONSENT TO THESE TERMS AND CONDITIONS.

End User License Agreement for Software Use.

This agreement on software use (the “Agreement”) executed by and between ESET, spol. s r. o., with its seat at Einsteinova 24, 851 01 Bratislava, registered in the Commercial Register of the District Court Bratislava I. Section Sro, Insertion No 3586/B, BIN: 31 333 535 (the “Provider”) and you, a physical or legal person, (the “End User”) entitles you to use the Software defined in Article 1 hereof. The Software defined in Article 1 hereof may be stored on a CD-ROM or DVD medium, sent via electronic mail, downloaded from the Internet, downloaded from servers of the Provider or obtained from other sources under the terms and circumstances discussed below. THIS IS NOT A PURCHASE CONTRACT BUT AN AGREEMENT ON THE RIGHTS OF THE END USER. The Provider remains the owner of the copy of the Software and of the physical medium, if any, on which the Software is supplied in commercial packaging as well as of all copies of the Software to which the End User is entitled under this Agreement. By clicking on the button "Agree" during the download, installation, copy or use of the Software you express consent to the provisions and terms hereof. If you disagree with any provisions of this Agreement, promptly click on the button "Disagree" or "I Do Not Accept", cancel the download or installation or destroy or return the Software, installation medium, underlying documentation and a purchase receipt to ESET or to the place where you obtained the Software. YOU AGREE THAT YOUR USE OF THE SOFTWARE INDICATES THAT YOU HAVE READ THIS AGREEMENT, YOU UNDERSTAND IT AND AGREE TO BE BOUND BY ITS PROVISIONS.
  1.  Software. The Software in this Agreement shall mean (i) the computer program ESET Cyber Security, including all its parts, (ii) the contents of disks, CD-ROM, DVD medium, e-mail reports and all their attachments, if any, or other medium to which this Agreement is attached, including the Software supplied in the form of an object code on a CD-ROM, DVD medium or via electronic mail through the Internet, (iii) any explaining materials and any documentation related to the Software including, without limitation, any description of the Software, its specification, description of properties, description of control, description of interface in which the Software is used, a manual or installation handbook of the Software or any description of the correct use of the Software (the “Documentation”), (iv) copies of the Software, repairs of errors, if any, of the Software, additions to the Software, extensions of the Software, modified versions of the Software, new versions of the Software and all upgrades of Software parts, if supplied, in respect of which the Provider grants you the License pursuant to Article 4 hereof. The Provider shall supply the Software only in the form of executable code.
  2. Forwarding of infiltrations and information to the Provider. The Software contains a function which collects samples of new computer viruses, other similar harmful computer programs and suspicious or problematic files (hereinafter referred to as “Infiltrations”) and then sends them to the Provider, along with information about the computer and/or the platform on which the Software is installed (hereinafter referred to as “Information”). The Information may contain data (including personal data) about the End User and/or other users of the computer on which the Software is installed, information about the computer, the operating system and programs installed, files from the computer on which the Software is installed and files affected by an Infiltration and details about such files. The Provider shall only use Information and Infiltrations received for research into Infiltrations and shall take appropriate measures to ensure that the Information received remains confidential. By accepting this Agreement and activating the Software function described above, you are agreeing to Infiltrations and Information being sent to the Provider and you are also granting the Provider the necessary approval, as specified under the relevant legal regulations, for processing Information obtained.
  3. Installation. The Software supplied on a CD-ROM or DVD medium, sent via electronic mail, downloaded from the Internet, downloaded from servers of the Provider or obtained from other sources shall require installation and activation. You must install the Software on a correctly configured computer complying at least with requirements set out in the Documentation. The manner of installation is specified in the Documentation. No computer programs or hardware which could unfavorably affect the Software may be installed on the computer on which you install the Software.
  4. License. Provided that you have agreed to this Agreement and you pay the License Fee under Article 17 when due and payable, the Provider grants you a non-exclusive and non-transferable right to install the Software on the hard disk of a computer or on a similar medium for permanent storing of data, to install and store the Software to the memory of a computer system and to implement, store and display the Software on computer systems, however, provided that the maximum number of such computer systems is the number which the End User specified in an order and for which the End User paid the relevant fee (the “License”). One user shall mean: (i) installation of the Software on one computer system, or (ii) if the extent of a license is bound to the number of mail boxes, then one user shall mean a computer user who accepts electronic mail through a Mail User Agent (the “MUA”). If the MUA accepts electronic mail and subsequently distributes it automatically to several users, then the number of users shall be determined according to the actual number of users for whom the electronic mail is distributed. If a mail server performs the function of a mail gate, the number of users shall equal the number of mail servers for which such gate provides services. If any number of addresses of electronic mail (e.g., through alias) are directed to one user and one user accepts them, and mails are not automatically distributed on the side of the client for more users, the License is required for only one computer. To use the Software in corporate environment (on workstations, file servers, mail servers, mail relays, mail gateways or internet gateways) Business Edition of the Software is required.
  5. Exercise of rights of the End User. You must exercise the rights of the End User in person or through your employees, if any. As the End User you may only use the Software to ensure your activity and protect only those computer systems for which you have obtained and paid for the License.
  6. Limitation of rights of the End User. You may not copy, distribute, separate its parts or create derived versions of the Software, subject to the following exceptions:
    (a) You may create for yourself one copy of the Software on a medium for permanent storing of data as a back-up copy, provided that your archive back-up copy shall not be installed or used on any other computer. The creation of any other copy of the Software shall be a violation of this Agreement.(b) You may not use, modify, interpret, reproduce or transfer rights to use the Software or copies of the Software in any manner other than as provided for in this Agreement.
    (c) You may not sell the Software, sublicense or lease it to another person or hire the Software from another person or lend the Software.
    (d) You may not analyze, decompile, disassemble a source code or seek to obtain a source code of the Software in any other manner, except for the scope in which such limitation is explicitly prohibited by law.
    (e) You may not create any derivative works based on the Software.
    (f) You agree to use the Software only in the manner which is in accordance with all applicable legal regulations in the laws under which you use the Software including, without limitation, in accordance with applicable limitations arising from the Copyright Act and other intellectual property rights.
    (g) You may not use the Software obtained as a trial version or Not-For-Resale (“NFR”) in discrepancy with good morals with a view to avoiding payment of the License Fee under Article 17.
  7. Copyrights. The Software and all rights including, without limitation, legal title and intellectual property rights therein are the property of ESET and/or its license providers. They are protected by provisions of international treaties and by all other applicable laws of the country in which the Software is used. The structure, organization and code of the Software are business secrets and confidential information of ESET and/or its license providers. You may not copy the Software, with the exception specified in Article 6 (a). Any copies that you may create hereunder must contain the same notices of copyrights and legal title as specified on the Software. If you analyze, decompile, or disassemble a source code or seek to obtain a source code in any other manner in violation of the provisions of this Agreement, any information thereby obtained shall automatically and irrevocably be deemed transferred to the Provider and owned by the Provider in full from the moment of the origin thereof.
  8. Reservation of rights. All rights to the Software, except for the rights expressly granted in this Agreement to you as the End User of the Software, are reserved by the Provider for itself.
  9. Several language versions, versions for more operating systems, several copies. If the Software supports several platforms or languages or if you have obtained more copies of the Software, you may not install versions and copies of the Software on more computer systems than specified by you in an order and for which you have paid the relevant License Fee under Article 17 hereof. You may not sell, lease, hire, sublicense, lend or transfer to other persons any versions or copies of the Software not used by you.
  10. Commencement and term of the Agreement. This Agreement is valid and effective from the first day on which you have installed the Software. You may terminate this Agreement by permanently deleting, destroying or returning at your own costs the Software, all back-up copies, if any, and all related materials that you have obtained from the Provider or from its business partners. Your rights as the End User shall automatically and immediately extinguish without any notice from the Provider if you fail to comply with any provision of this Agreement. In such a case you must promptly delete, destroy or return at your own costs the Software, all back-up copies, if any, and all related materials to ESET or to the place where you obtained the Software.This Agreement is executed for an initial period of one or two years, as per the period specified by you on your order for the Software and may be repeatedly extended for another period of one or two years, provided that you pay the License Fee for extension of the License under Article 17 hereof. Without regard to the manner of termination of this Agreement, the provisions of its Articles 7, 8, 11, 13 and 20 shall remain valid without the limitation of time.
  11. END USER REPRESENTATIONS. AS THE END USER YOU ACKNOWLEDGE THAT THE SOFTWARE IS PROVIDED IN "AS IS CONDITION", WITHOUT AN EXPRESS OR IMPLIED GUARANTEE OF ANY TYPE AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, NEITHER THE PROVIDER, ITS LICENSE PROVIDERS NOR COPYRIGHT HOLDERS PROVIDE ANY EXPRESS OR IMPLIED REPRESENTATIONS OR GUARANTEES, IN PARTICULAR NO SALES GUARANTEES OR SUITABILITY FOR A SPECIFIC PURPOSE OR GUARANTEES THAT THE SOFTWARE DOES NOT BREACH ANY PATENTS, COPYRIGHTS, TRADEMARKS OR OTHER RIGHTS OF THIRD PARTIES. NO GUARANTEE FROM THE PROVIDER OR ANY OTHER PARTY EXISTS THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL COMPLY WITH YOUR REQUIREMENTS OR THAT SOFTWARE OPERATION WILL BE SMOOTH AND FREE OF ERRORS. YOU ASSUME FULL LIABILITY AND RISK FOR SELECTION OF THE SOFTWARE TO ACHIEVE RESULTS INTENDED BY YOU AND FOR THE INSTALLATION, USE AND RESULTS THAT YOU WILL ACHIEVE WITH THE SOFTWARE.
  12. No further obligations. This Agreement imposes no other obligations on the side of the Provider except for the obligations specifically listed in this Agreement.
  13.  LIMITATION OF GUARANTEE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, IN NO EVENT SHALL THE PROVIDER, ITS EMPLOYEES OR LICENSE PROVIDERS BE HELD LIABLE FOR ANY LOST PROFIT, REVENUE, OR SALES, OR FOR ANY LOSS OF DATA, OR FOR COSTS EXPENDED TO PROCURE SPARE GOODS OR SERVICES, FOR PROPERTY DAMAGE, PERSONAL DAMAGE, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION OR FOR ANY SPECIAL, DIRECT, INDIRECT, ACCIDENTAL, ECONOMIC, COVERING, CRIMINAL, SPECIAL OR SUBSEQUENT DAMAGE, CAUSED IN ANY MANNER WHATSOEVER, WHETHER ARISING FROM A CONTRACT, WILLFUL MISCONDUCT, NEGLIGENCE OR OTHER FACT ESTABLISHING THE OCCURRENCE OF LIABILITY, INCURRED DUE TO THE USE OF OR IMPOSSIBILITY TO USE THE SOFTWARE, EVEN IN THE EVENT THAT THE PROVIDER OR ITS LICENSE PROVIDERS HAVE BEEN NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGE. BECAUSE CERTAIN COUNTRIES AND CERTAIN LAWS DO NOT PERMIT THE EXCLUSION OF LIABILITY BUT MAY ALLOW THE LIMITATION OF LIABILITY, THE LIABILITY OF THE PROVIDER, ITS EMPLOYEES OR LICENSE PROVIDERS SHALL BE LIMITED TO THE PRICE THAT YOU HAVE PAID FOR THE LICENSE.
  14. No provision of this Agreement shall affect the rights of such a party for which the law recognizes the rights and position of a consumer. The Provider on its own behalf, on behalf of its employees and on behalf of its license providers shall act for the purpose of refusal, exclusion or limitation of the obligations, liability and warranties as set out in Article 13, except for any other purpose or in any other matters.
  15. Support. The Provider shall ensure technical support for the most up-to-date version of the Software only in the language of the country where the Software was obtained. Throughout the term of the License the End User shall have the right to use the following services:

    (a) Technical Help. The Provider or its business partners shall ensure help and support in troubleshooting and debugging in the use of the most up-to-date version of the Software throughout published operating hours. Any requirements for help and support received outside of operating hours shall be deemed to have been received on the following business day. A requirement for help and support can be delivered to the Provider via phone, facsimile or email at the reserved telephone numbers or email addresses specified in the Documentation or on the websites of the Provider or of its business partners. A requirement for help and support must be sufficiently certain and must contain data enabling the replication of the reported problem. If necessary, the End User shall be obliged to provide necessary assistance in solving a reported problem.

    (b) Updating. Updating shall include each new version or change of the Software or individual parts thereof, which the Provider shall release on its websites or the websites of its business partners. The Provider shall make the Update accessible to the End User from the protected area of its websites through the Internet network. Access to the Update shall require logging in with a username and a user login password (the “Identification”). The Identification of the End User shall consist of a random combination of alphanumeric characters and shall be automatically generated by the Provider’s business system. The Identification shall be delivered to the End User in the form of an email message, be inserted in commercial packaging of the Licensed Product, or be delivered in another appropriate manner. The End User shall be obliged to protect the Identification against damage, loss or misuse. Upon discovery of the first misuse of the Identification of the End User, the Provider shall make the original Identification functionless and issue a new Identification for the End User (the “Substitute Identification”). The End User shall be obliged to provide to the Provider all data to be required by the Provider in investigation of the misuse of the Identification including, but not limited to, access to records of operation of computer systems, records of accesses to files, as well as other necessary data. In case misuse of the Substitute Identification is discovered, the Provider may issue at its own discretion a new Substitute Identification for the End User or revoke the License immediately and without any compensation for the End User. The right of the Provider to compensation for damage shall not be affected by immediate revocation of the License. The End User shall be obliged to obtain the Update only from the websites of the Provider or of its contractual partners (the “Authorized Sources”). The End User agrees to install each new version or changes of the Licensed Product as soon as it has obtained them or no later than at the time to be specified by the Provider in the Software, the Documentation thereof, or on the websites of the Provider or of its business partners. The Provider shall not be held liable for damage occurred by breach of the End User’s obligation to install each new version or changes of the Software and/or installation of the Updating from sources other than the Authorized Sources.

    (c) No Support. The Provider shall not be obliged to provide any support, particularly if a reported error:

    i. results from any unauthorized interference with the Software, its source code, or by the use of incorrect parameters or settings of the Software
    ii. has occurred by the fault of servicing staff, or by the use of the Software in non-compliance with the Documentation,
    iii. has already been resolved by the issuance of the Update, which the End User failed to install,
    iv. the End User has failed to pay the License Fee under Article 17 hereof, or
    v. is otherwise provided for in this Agreement.

    (d) Training. No right to the provision of services in connection with training and practice in the use and installation of the Software shall result for the End User from this Agreement.

  16. Change of End User. The End User may transfer the License and all rights from this Agreement to another End User only with consent of the Provider and only if the new End User represents that it assumes all rights and obligations pertaining to the original End User under this Agreement.
  17. License Fee and Payment Terms. Software is licensed not sold. A License Fee for the Software shall be specified based on a price list of the Provider or of its business partners according to the number of computer systems for which the Software is designated (the “License Fee”). Upon payment of the License Fee you shall become entitled to use the Software in accordance with the terms and conditions of this Agreement throughout the period for which you have acquired the right to use the Software. Unless another maturity date is specified in an invoice or other similar document issued by the Provider or its business partner, the License Fee shall be due upon delivery of the Software. You shall be liable for the fulfillment of tax and duty charges related to the provision of the License for the Software stipulated by applicable law, except for income taxes of the Provider. If you fail to pay the License Fee within the maturity date, your License for the Software shall be automatically revoked and you shall have to pay all costs connected with the recovery of a receivable due, including attorney fees and court fees. The obligation to pay the License Fee shall not apply to the Software provided as NFR or a trial version.
  18. NFR and Trial Version. You may use the Software supplied as NFR or trial version exclusively for verifying and testing the Software features. You may also use the NFR Software for demonstration purposes.
  19. Data on End User and Protection of Rights. You as the End User authorize the Provider to transfer, process and save the data enabling the Provider to identify you and the computer on which the Software is installed. You agree that the Provider may check by its own means whether you are using the Software in accordance with the provisions of this Agreement. You agree that through communication of the Software with the computer systems of the Provider or of its business partners data may be transferred, the purpose of which is to ensure the functionality of and authorization to use the Software and protection of the Provider’s rights.
  20. Export and Re-export Compliance. The Software, the Documentation or parts thereof, including the information about the Software and parts thereof, shall be subject to the measures on monitoring of imports and exports under legal regulations which may be issued by the governments competent for the issuance thereof under applicable law. You agree to strictly comply with all applicable import and export regulations and acknowledge that you shall be held liable for the obtaining of licenses for export, re-export, transfer or import of the Software.
  21. Notices. All notices, the returned Software, and Documentation must be delivered to: ESET, spol. s r. o., Einsteinova 24, 851 01 Bratislava, Slovak Republic.
  22. Governing Law. This Agreement shall be governed by and construed in accordance with Slovak law. The End User and the Provider agree that conflict provisions of the governing law and United Nations Convention on Contracts for the International Sale of Goods shall not apply. You expressly agree that exclusive jurisdiction for any claim or dispute with the Provider or relating in any way to Your use of the Software resides in District Court Bratislava I., Slovakia and you further agree and expressly consent to the exercise of the personal jurisdiction in the District Court Bratislava I. in connection with any such dispute or claim.
  23. General Provisions. If any provision of this Agreement is invalid or unenforceable, this shall not affect the validity of the remaining provisions of the Agreement. Those shall remain valid and enforceable under the terms and conditions stipulated herein. Any amendments hereto may only be in writing, and a statutory representative must sign such an amendment on behalf of the Provider. This Agreement between you and the Provider represents the single and entire Agreement applying to the Software and completely supersedes any prior representations, negotiations, obligations, reports, or advertisement of information related to the Software.

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